Vulnerability Disclosure Policy

Pincites welcomes feedback from security researchers and the general public to help improve our security. If you believe you have discovered a vulnerability, privacy issue, exposed data, or other security issues in any of our assets, we want to hear from you. This policy outlines steps for reporting vulnerabilities to us, what we expect, what you can expect from us.

Sytems In Scope

• Any digital assets owned, operated, or maintained by Pincites

Out of Scope

• Assets or other equipment not owned by Pincites

Vulnerabilities discovered or suspected in out-of-scope systems should be reported to the appropriate vendor or applicable authority.

Official Channels

Please report security issues to security@pincites.com, providing all relevant information. The more details you provide, the easier it will be for us to triage and fix the issue.

Our Commitments

When working with us, according to this policy, you can expect us to:

• Respond to your report promptly, and work with you to understand it
• Strive to keep you informed about progress
• Work to remediate discovered vulnerabilities in a timely manner
• Extend Safe Harbor for research that is related to this policy

Our Expectations

In participating in vulnerability research in good faith, we ask that you:

• Follow this policy and any other relevant agreements
• Report any vulnerability you’ve discovered promptly
• Avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming user experience
• Use only the official channels to discuss any vulnerabilities with us
• Provide us a reasonable amount of time (at least 90 days from the initial report) to resolve the issue before you disclose it publicly
• Perform testing only on in-scope systems, and respect systems and activities which are out-of-scope
• If a vulnerability provides unintended access to data, limit the amount of data you access to the minimum required for a proof of concept
• Only interact with test accounts you own or with explicit permission from the account holder

Safe Harbour

We consider research conducted under this policy to be:

• Authorized concerning any applicable anti-hacking laws, and we will not initiate or support legal action against you for accidental, good-faith violations of this policy
• Authorized concerning any relevant anti-circumvention laws, and we will not bring a claim against you for circumvention of technology controls
• Exempt from restrictions in our Terms of Service and Acceptable Use Policy that would interfere with conducting security research, and we waive those restrictions on a limited basis
• Lawful, helpful to the overall security of the Internet, and conducted in good faith

You are expected, as always, to comply with all applicable laws. If legal action is initiated by a third party against you and you have complied with this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.

If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please contact us through our official channels.

Note that the safe harbor applies only to legal claims under the control of Pincites, and that the policy does not bind independent third parties.